Cancellations
Plans change. Here is exactly where you stand.
A clear, tiered refund policy so you always know the terms before you book — no fine print, no surprises.
Refund schedule
How much you get back.
Refund windows are counted from the trip's scheduled departure date. Refunds are issued to the original payment method and typically settle within 5–10 business days.
How to cancel.
- 1Email support@verafi.my.id with your booking reference.
- 2We confirm your refund tier based on the cancellation date.
- 3We process the refund to your original payment method and send written confirmation.
If the operator cancels
When a trip is cancelled by the operator — for mechanical, scheduling, or safety reasons — you receive a full refund or a free reschedule to another departure of equal value. Your choice.
Weather & force majeure
Indonesian seas can turn. If a departure is cancelled or cut short for weather, port closures, or events beyond the operator's control, we work with the operator to secure a refund or reschedule on the fairest available terms.
We recommend dive travel insurance
Refund tiers cannot cover every situation — illness, flight disruption, or a missed connection. Comprehensive dive travel insurance protects the part of your trip a cancellation policy cannot.
Need to change an existing booking?
Reach out as early as you can — the more notice, the more options we have to help.
Contact us